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By Larraine Segil
Dynamic Leaders Change-agent Leaders share 10 traits July 2002 Executive Excellence Engaging in Lethal Encounters In today's new markets and value networks, change-agent leaders employ battle-tested principles and a unifying philosophy, drawing lessons from Pearl Harbor to the Mideast to avoid being caught off guard by competitors or caught up in ego and entitlement and to win strategic advantage, make sense of options, maintain integrity, and show profit and merit.
Trying It On For Size Successful alliances are assessed for relationship fit long before the deal is sealed August 2004 Harvard Management Communication Letter WlTH THE IMPROVEMENT in the economic outlook comes a renewed interest in mergers and alliances. As attractive as these deals seem, managers must keep in mind that they're not as simple as signing a contract. In the more than 100 companies that we recently surveyed, each of which had multiple alliances, we found that 70% of their relationships failed outright or achieved only initial goals.
Transformational Customer Partnerships Transformational Customer Partnerships: What are They? How can a Company Create and Sustain Them? A White Paper by Larraine Segil, Jonathan Hughes and Michael McGaughey Customer relationship management and account management are well-established disciplines at most companies.
Is Negotiation a Core Capability Inside Your Organization? October 2003 Harvard Management Communication Letter Larraine Segil, an expert in alliance management and metrics, explains how negotiation and relationship management are key to your company's success.
Making hospitality industry more hospitable March 2001 IT Malaysia IN today's hospitality industry, the name of the game is all about finding, knowing and satisfying customers.
Alliance vs. Merger January 2006 M&A Today Improving Success in Complex Business Relationships
